We try our best at Jon Baltimore Music company to ensure that our customers are satisfied with their purchases. In the event that you are not happy with one of your purchases from our shop, we will do our utmost to find another product or solution that fits your needs.
Jon Baltimore Music accepts returns and exchanges under the following conditions:
• Online Purchases may be returned for full refund if returned in their original packaging within fourteen (14) days from date of purchase
• No returns or exchanges without the original receipt of sale
• All sales FINAL on special order items and as-is items
• Refunds do not include any shipping costs and buyer is responsible for return shipping
• Return shipping must be insured for total purchase price of item
• The following items are returnable only if defective or unopened and unused: strings, rosin, reeds, oils, creams and lubricants